{"id":363,"date":"2005-12-16T15:23:47","date_gmt":"2005-12-16T23:23:47","guid":{"rendered":"http:\/\/www.wiredatom.com\/blog\/2005\/12\/16\/bath-and-body-works-doesnt-care-what-consumers-think\/"},"modified":"2005-12-16T23:36:04","modified_gmt":"2005-12-17T07:36:04","slug":"bath-and-body-works-doesnt-care-about-what-consumers-think","status":"publish","type":"post","link":"https:\/\/www.wiredatom.com\/blog\/2005\/12\/16\/bath-and-body-works-doesnt-care-about-what-consumers-think\/","title":{"rendered":"Bath and Body Works Doesn’t Care About What Consumers Think"},"content":{"rendered":"

After a stupid robotic reply<\/a> that missed my point from Bath and Body Works, I wrote back and made sure they got my point. The email was shorter. So maybe this time someone at the busy profit-making Bath and Body Works WOULD read it:<\/p>\n

\nOriginal Message Follows:
\n————————
\nThank you for your reply to my concern. However the subject matter is a bit off topic as to what my real concern was. My concern was the fact that Bath and Body Works does not offer any kind of refill options or
\nalternatives to any of its liquid or foaming hand soap bottles. None. By not making refill an option to consumers like me, I have to throw away\/recycle a perfectly working dispenser I other wise wouldn’t have to
\nthrow away if Bath and Body Works sells some kind of refill kit so that I can continue using your nicely designed and perfectly functioning foaming soap dispenser.<\/p>\n

I appreciate the response.<\/p>\n

Best regards,<\/p>\n

Shun Chu\n<\/p><\/blockquote>\n

And the next day, I got another reply which makes it apparent that my email was handled by some kind of email keyword matching software with calculated pre-formated replies. Well, that algorithm is still not good enough:<\/p>\n

\nDear Shun,<\/p>\n

Thank you for your e-mail regarding refills for our liquid soap dispensers. We regret that you found this item to be disappointing.<\/p>\n

We are committed to maintaining the highest level of quality and excellence with our merchandise. We assure you that your comments will be shared with our Customer Relations Division.<\/p>\n

Sincerely,<\/p>\n

Serena M.
\nBathandBodyWorks.com Customer Service\n<\/p><\/blockquote>\n

WTF!<\/strong> It made me feel like I was talking to an airhead. Either those two customer service reps Bath and Body Works hired were just clueless or those email replies were sent by a machine. God damn it! Why is this so stupid?!<\/p>\n","protected":false},"excerpt":{"rendered":"

After a stupid robotic reply that missed my point from Bath and Body Works, I wrote back and made sure they got my point. The email was shorter. So maybe this time someone at the busy profit-making Bath and Body Works WOULD read it: Original Message Follows: ———————— Thank you for your reply to my … Continue reading “Bath and Body Works Doesn’t Care About What Consumers Think”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[12,6],"tags":[],"class_list":["post-363","post","type-post","status-publish","format-standard","hentry","category-no-logo","category-rant"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p54IqZ-5R","_links":{"self":[{"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/posts\/363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/comments?post=363"}],"version-history":[{"count":0,"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/posts\/363\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/media?parent=363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/categories?post=363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/tags?post=363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}