\nTo: shun.chu@*****.com
\nDate: Jun 21, 2005 12:13 PM
\nSubject: REPAIR ACKNOWLEDGMENT — LG092630
\n<\/cafactoryservice><\/strong><\/p>\nCANON U.S.A., INC.
\nFactory Service Center
\n15955 Alton Parkway
\nIrvine, CA 92618
\nTEL: 949-753-4200
\nFAX: 949-753-4239<\/p>\n
Order Number: LG092630
\nDate: 6\/21\/2005<\/p>\n
To Our Valued Customer:<\/p>\n
We have received your equipment for evaluation and repair, as detailed below. Based on our initial examination, we will start the necessary repairs at no charge to you.<\/p>\n
You can expect the repair to be completed and returned back to you within approximately 10 business days* from the date shown above. There is no need to respond to this notice.<\/p>\n
Please note that in the unlikely event that any additional internal damage is found due to liquid\/water, sand, corrosion, battery leakage or impact (such as dropping the unit), a revised estimate will be sent for your authorization, since these conditions are specifically excluded from warranty coverage.<\/p>\n
Thank you for purchasing Canon products and for allowing us the opportunity to serve you.<\/p>\n
Best Regards,<\/p>\n
CANON U.S.A., INC.
\nFactory Service Center<\/p>\n
*Actual times may vary. Seasonal volume or repairs requiring special parts may add more time.<\/p>\n
Examination \/ Request Details<\/u>
\nNo image in Camera mode. Check all function to good working order.
\n*NO CHARGE THIS TIME AS COURTESY.<\/p>\n
Service \/ Work Type<\/u>
\nNo Charge, Repair<\/p>\n
Equipment Received<\/u>
\nZR70MC<\/p>\n
Serial #<\/u>
\n152703840***<\/p>\n
P.O. #<\/u><\/p>\n
Accessories Received<\/u>
\nlens cap\/strap\/\t <\/p>\n
Canon ON-LINE REPAIR TRACKING
\nNEED TO KNOW THE STATUS OF YOUR REPAIR?
\nVISIT OUR WEBSITE
\nIT’S QUICK & EASY — JUST START CLICKING
\nwww.usa.canon.com\/repair\n<\/p><\/blockquote>\n
Today, June 27th, 10 days after I initially sent the unit in, I finally received my unit back from Canon via FedEx. And it works just fine.<\/p>\n
What’s unique about my camcorder was, when I called Canon, its warranty already expired. Recognizing my description of the problem was common (I am guessing), Canon offered to repair the problem free of charge. How nice of them.<\/p>\n
I only have had to deal with Apple on my PowerBook last year. Apple’s turn around was much quicker (three days). But then again, I paid good money for Apple Care to get that kind of service.<\/p>\n
Despite my belief that most big multinational corporates and their executives are soulless pricks (though one doesn’t need to be in that position to be so), they do get some<\/i> things right sometimes. But I don’t believe those actions are due to serve their good conscience. Most of them do it out of fear of more costly consequences of inaction (both in publicity and finance).<\/p>\n
Anyway, thank you Canon. You are now on my no-so-stupid good company list.<\/p>\n","protected":false},"excerpt":{"rendered":"
Efficiency and willingness to admit fault are two good traits a company should have. Canon is now on my book of “good” companies.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[7,10,12],"tags":[],"class_list":["post-29","post","type-post","status-publish","format-standard","hentry","category-day-to-day-life","category-geek-stuff","category-no-logo"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p54IqZ-t","_links":{"self":[{"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/posts\/29","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/comments?post=29"}],"version-history":[{"count":0,"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/posts\/29\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/media?parent=29"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/categories?post=29"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wiredatom.com\/blog\/wp-json\/wp\/v2\/tags?post=29"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}