Efficiencies of Public Radio
I don’t think I’ve ever received this kind of efficiency from any place, private or public… I wrote KQED Public Radio regarding a segment I heard about the death penalty (which I wanted to blog about). But I just couldn’t find the broadcast anywhere on KQED or NPR. So I wrote them:
From: Shun Chu [mailto:*****@wiredatom.com]
Sent: Tuesday, December 13, 2005 2:27 AM
To: fm < *****@KQED.org>
Subject: a segment on sister helenHello,
For the life of me I just can’t find a segment that KQED aired on Sister Helen and another man (I think maybe he’s a lawyer) in some kind of forum setting talking about capital punishment/death penalty. I can’t remember when I heard it except that it was in November, 2005. All the search results that turned up in the KQED search engine were not relevant to the segment I heard.
Please help me locate the segment (its title, time and maybe where to find it?).
Best regards,
Shun Chu
The very next day at 10AM sharp, I received a reply from KQED’s Listener Services:
From: “fm” < *****@KQED.org>
Date: December 13, 2005 10:00:15 AM PST
To: “Shun Chu” < *****@wiredatom.com>
Subject: RE: a segment on sister helenDear Shun Chu:
The program you requested was part of the Aurora Forum from Stanford on October 27, 2005.
Here is the link to the website where you can access the discussion:http://www.auroraforum.org/events.archive.102705.php
If you have trouble using this link then go to www.auroraforum.org then go to events, then archives and look for the discussion on Capital Punishment.
Hope this helps.
Paul Toulmin
Listener Services & Community Calendar
KQED Radio 88.5FM, 89.3FM, 88.1FM & 88.3FM
415-553-2261
Shweet…
Related PostsiPod v.s. Radio Car in the Shop Name That Tune! Consumer Choices Steve Jobs’ Stanford Commencement Speech
July 20th, 2006 at 4:29 pm
I am delighted to read Shun Chu’s experience with KQED fm radio in San Frnacisco. I have more than once telling KQED radio the kind of listener services I received from Paul Tourlin because even the most hopeless situation he can come up with some helpful assistance. He frequently, even on Saturday, stays until mid-night at the station anwering questions from the listeners. He is indeed the most dedicated volunteer.
By the way, we have gotten to know each other well enough to use nicknames that I am the Cow-Town Paul and he the City Paul.
July 20th, 2006 at 4:49 pm
Yeah. Paul is great.
Think about it… Fast + accurate response w/o any added garbage about anything else… You just can’t get better than this! From all my experiences dealing with email responses, KQED is by far the most accurate, fastest and easiest to deal with. Only if this kind of enthusiasm can be spread along to other organizations, private or public.