• Norwood Jennings

    RMA# 4000202620 – Canon USA Warranty Exchange Shipment Information – Multifunction Inkjet Printer‏
    From: rmacarecenter@cits.canon.com
    Sent: Fri 2/05/10 5:10 PM
    To: dianal***@hotmail.com

    Dear NORWOOD JENNINGS,We are pleased to confirm that your Canon PIXMA MP620B Warranty Exchange, serial number ABLD86825 , has been shipped via UPS. This item is a replacement for your Canon PIXMA MP620B with , serial number ABSW06119.Shipping and tracking information, including destination address, can be found by clicking on the following link: http://wwwapps.ups.com/etracking/tracking.cgi?sort_by=status&track=Track&TypeOfInquiryNumber=T&InquiryNumber1=1Z1487110300369284. Please use the packaging material for your Warranty Exchange to return the non-functioning unit. You only need to pack and return the defective unit. Be sure to remove all accessories, such as removable paper trays, print head/cartridges, removable power cord, etc. You may also keep all manuals, software CDs, and other documents.Once you have boxed and labeled the non-functioning unit, several UPS pick-up options are available. You may deliver the unit to any UPS Store, Customer Center, or any other location where UPS makes regular pick-up stops. Alternatively, you may contact UPS at 1-800-742-5877 to arrange for pickup (please note that UPS may apply a nominal fee for this service).Thank you for giving us the opportunity to assist you.www.canontechsupport.com1-800-828-4040

    I was thankful for the short wait on the phone, after no response from an e-mail I had sent 5 days earlier, to help resolve the problem with my MX620B, which was only 6 weeks old. I had tried everything suggested in the self help, and also everything suggested on the phone call. Canon is sending a refurbished unit to replace my defective one.

    This is my third Canon printer and I appreciate the great customer service.

    Thanks,

    Norwood Jennings