I continue to be surprised by Canon’s service. After having dealt with Canon (here and here) for problems with my camcorder, I got another email from Canon today to follow up on the repair experience:
From: Canon USA
To: “*****@wiredatom.com” < *****@wiredatom.com>
Date: Wed, 13 Jul 2005 17:50:15 (GMT)
Subject: How Was Your Canon USA Factory Service Experience?
To Our Valued Canon Customer:
Canon USA strives to maintain the highest standards of quality and service. It is our goal to meet and exceed your needs. In our ongoing effort to provide the best service possible, we would like to know how well we handled your recent repair at Canon’s Factory Service Center, as outlined below:
Repair Number: LG092630
Date Received: 06/21/2005 12:00:00 AM
Your opinion is very important to us. Please take a few minutes to share your feedback in an online survey. The information you provide will be used to improve the quality of our services to you. To access the survey, click on the URL below or copy and paste the address into your browser.
Canon respects your privacy and will not share your name, email address, or other information with other parties.
Thank you, in advance, for taking the time to complete the survey and for being a valued Canon customer.
Camera & Video Service Division
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
I guess the point of this entry is, not only did Canon score very high on my satisfaction for their service, even the company they hired to conduct the survey, CustomerSat, Inc, did an exceptional job.
This experience has certainly casted a shadow over my loyalty for Nikon.