Canon Survey
I continue to be surprised by Canon’s service. After having dealt with Canon (here and here) for problems with my camcorder, I got another email from Canon today to follow up on the repair experience:
From: Canon USA
Reply-To: canonusa@ecem1.com
To: “*****@wiredatom.com” < *****@wiredatom.com>
Date: Wed, 13 Jul 2005 17:50:15 (GMT)
Subject: How Was Your Canon USA Factory Service Experience?To Our Valued Canon Customer:
Canon USA strives to maintain the highest standards of quality and service. It is our goal to meet and exceed your needs. In our ongoing effort to provide the best service possible, we would like to know how well we handled your recent repair at Canon’s Factory Service Center, as outlined below:
Repair Number: LG092630
Date Received: 06/21/2005 12:00:00 AM
Model: ZR70MCYour opinion is very important to us. Please take a few minutes to share your feedback in an online survey. The information you provide will be used to improve the quality of our services to you. To access the survey, click on the URL below or copy and paste the address into your browser.
http://www.customersat3.com/m.asp?si=1PBj3Fx1hso%3D&IID=vrdS5Zt8EVDvLywLDIwF1w%3D%3D
Canon respects your privacy and will not share your name, email address, or other information with other parties.
Thank you, in advance, for taking the time to complete the survey and for being a valued Canon customer.
Sincerely,
Camera & Video Service Division
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
I guess the point of this entry is, not only did Canon score very high on my satisfaction for their service, even the company they hired to conduct the survey, CustomerSat, Inc, did an exceptional job.
This experience has certainly casted a shadow over my loyalty for Nikon.
Related PostsStupid Canon Camcorder Not So Stupid Canon My Impressions on Canon SD800 Digital SLR Camera Students Prefer iTunes Over Free Napster
February 9th, 2010 at 6:26 pm
RMA# 4000202620 – Canon USA Warranty Exchange Shipment Information – Multifunction Inkjet Printer
From: rmacarecenter@cits.canon.com
Sent: Fri 2/05/10 5:10 PM
To: dianal***@hotmail.com
Dear NORWOOD JENNINGS,We are pleased to confirm that your Canon PIXMA MP620B Warranty Exchange, serial number ABLD86825 , has been shipped via UPS. This item is a replacement for your Canon PIXMA MP620B with , serial number ABSW06119.Shipping and tracking information, including destination address, can be found by clicking on the following link: http://wwwapps.ups.com/etracking/tracking.cgi?sort_by=status&track=Track&TypeOfInquiryNumber=T&InquiryNumber1=1Z1487110300369284. Please use the packaging material for your Warranty Exchange to return the non-functioning unit. You only need to pack and return the defective unit. Be sure to remove all accessories, such as removable paper trays, print head/cartridges, removable power cord, etc. You may also keep all manuals, software CDs, and other documents.Once you have boxed and labeled the non-functioning unit, several UPS pick-up options are available. You may deliver the unit to any UPS Store, Customer Center, or any other location where UPS makes regular pick-up stops. Alternatively, you may contact UPS at 1-800-742-5877 to arrange for pickup (please note that UPS may apply a nominal fee for this service).Thank you for giving us the opportunity to assist you.www.canontechsupport.com1-800-828-4040
I was thankful for the short wait on the phone, after no response from an e-mail I had sent 5 days earlier, to help resolve the problem with my MX620B, which was only 6 weeks old. I had tried everything suggested in the self help, and also everything suggested on the phone call. Canon is sending a refurbished unit to replace my defective one.
This is my third Canon printer and I appreciate the great customer service.
Thanks,
Norwood Jennings